Contact Us
FAQ
[ Open All | Close All ]
How do I register my PURE garment?
Registration is quick and easy with the Authenticateit app. To register your PURE garment using Authenticateit, go to the registration page and follow the step-by-step guide.
How long will my order take to arrive?
Pure Brandz is pleased to offer Express Post Delivery for all online purchases. Shipping normally takes up to 7 working days, including processing times, for orders within Australia. Delivery to other countries can take up to 14 working days.
How can I track my order?
When your order is shipped, you’ll receive an email confirmation with the Australia Post tracking number that you can use on the Australia Post website and follow the path of your order from our warehouse to your specified mailing address.
Why shop with Pure Brandz?
We made the commitment to develop technically advanced outdoor clothing that provides excellent breathability as well as water and wind resistance to a standard well above the accepted norm, and only use materials that were kinder to the environment than other waterproof fabrics on the market. For these reasons, we chose SympaTex® - the German fabric specialist produces a membrane that is 100% waterproof to 45,000mm (an industry-leading standard), 100% windproof, offers optimal breathability, and is 100% recyclable.
How do I take advantage of the 10% Guaranteed Buy Back option?
After giving your PURE garments an active life, we encourage you to return your garments to us and we’ll donate them to a worthy cause. For helping your used PURE products enjoy a second life, you can receive 10% off your original purchase price when you upgrade to the latest PURE innovations.
What happens to donated PURE garments?
All returned PURE products are donated to appropriate aids in colder climates for a period of one year. After one year, we drop-off the next batch of returned PURE apparel and take the originals back for recycling. And so the cycle repeats.